Product has been added to your cart.
Sign inTry Demo
Product has been added to your cart.
Try Demo

Information

Refund Policy

Last updated: January 05, 2026

Read before purchasing

Task Session is a self-hosted digital CRM software. It is NOT a WordPress plugin, cloud-hosted SaaS, or browser extension. You are responsible for hosting, installing, and maintaining the software on your own server.

Due to the digital nature of this product, all sales are considered final once the software has been delivered (i.e., download access or license key provided). Refunds are only available under specific, limited conditions outlined below.

1. Refund window: 7 days from purchase

You have exactly 7 calendar days from the date of purchase to submit a refund request. After the 7-day window closes, no refund requests will be accepted for any reason.

Example: If you purchased on January 10, your refund request must be submitted on or before January 17. A request on January 18 or later will be automatically declined.

2. When you may be eligible for a refund

Refunds are considered only for genuine, verified technical problems that our support team cannot resolve. Specifically:

  • Verified installation failure: The software cannot be installed due to a bug or defect on our end, confirmed by our support team after troubleshooting.
  • Core functionality broken: A feature that is explicitly listed on our product page does not work as described, and our support team is unable to fix the issue.
  • License activation failure: Your license key does not activate despite following all instructions, and remains unresolved after our support team intervenes.

Important: In all three cases above, you must first contact our support team and allow us a reasonable opportunity to resolve the issue before a refund will be considered. A refund is a last resort, not a first step.

3. When refunds will not be issued

The following are not valid grounds for a refund. Please review this list carefully before purchasing:

  • Change of mind — You decided you no longer want the product after buying it.
  • Design or interface preferences — You dislike the layout, color scheme, or visual design. These are not technical malfunctions.
  • Product misunderstanding — You expected Task Session to be a WordPress plugin, hosted SaaS, or browser-based tool. Our product page clearly states it is self-hosted software.
  • Lack of technical knowledge — You are unable to install or configure the software on your own server due to limited technical experience.
  • Server or hosting incompatibility — Your hosting environment does not meet the system requirements (e.g., unsupported PHP version, missing extensions, shared hosting limitations). System requirements are published on our website before purchase.
  • Feature expectations — You expected a feature that is not listed on the product page or documentation.
  • Failure to read documentation — Issues that could have been resolved by reading the setup guide, FAQ, or system requirements.
  • Purchasing multiple licenses/orders — If you placed multiple orders (e.g., for different domains) and later wish to cancel one or more, this is considered a change of mind and is non-refundable. Each order is a separate transaction.

4. Demo, documentation and informed purchase

Before completing your purchase, Task Session provides sufficient information for you to make an informed buying decision. This includes product demos, screenshots, feature lists, system requirements, and documentation available on our website.

By purchasing, you acknowledge that you had the opportunity to review all available product information — including live demos, feature descriptions, screenshots, and technical requirements — and that your purchase decision was based on the information provided. Claims of “not what I expected” will not be accepted as grounds for a refund if the relevant information was available on our website at the time of purchase.

5. Mandatory support contact before refund

Before submitting a refund request, you must:

  1. Contact our support team at [email protected] describing the technical issue in detail.
  2. Allow our team a reasonable timeframe (up to 48 business hours) to investigate and respond.
  3. Cooperate with troubleshooting steps provided by our team (such as sharing server access, error logs, or screenshots).
  4. Wait for our support team to confirm that the issue cannot be resolved before requesting a refund.

Refund requests submitted without first engaging our support team will be declined.

6. No refund after support-assisted installation or configuration

This is a binding condition

If our support team assists you with installing, configuring, or setting up the software in any way — whether through live chat, email, screen-sharing, phone call, or remote access — your purchase is considered final and no refund will be issued.

By accepting installation or configuration assistance, you acknowledge that the product has been delivered and set up on your server. At that point, the service has been rendered and the digital product has been fully consumed.

What counts as “support-assisted installation”? Any direct help from our team that contributes to getting the software running on your server, including but not limited to:

  • Guiding you through installation steps via email or chat
  • Connecting to your server remotely to install or configure the software
  • Troubleshooting installation errors on your behalf
  • Helping you configure domains, databases, cron jobs, or SSL
  • Assisting with license activation on your server

Why this policy exists: Installation support involves significant time and resources from our team. Once we have invested that effort and the software is operational on your server, the transaction is complete. Requesting a refund after receiving hands-on assistance is unfair to our support staff and constitutes a misuse of our support services.

Real-world examples

Example A — Refund denied

Scenario: A customer purchases two licenses for two different domains. Our support team spends 1 hour helping them install the software on one domain. Four days later, the customer asks to cancel one of the orders.

Outcome: Refund denied. The customer received hands-on installation support, confirming the product was delivered and functional. Canceling an order after consuming support resources is not permitted. Additionally, selectively canceling one of multiple orders constitutes a change of mind.

Example B — Refund denied

Scenario: A customer purchases the software but cannot install it because their shared hosting does not support the required PHP version. They request a refund without contacting support.

Outcome: Refund denied. Server compatibility is the customer’s responsibility, and the customer did not contact support before requesting a refund. System requirements are published before purchase.

Example C — Refund approved

Scenario: A customer purchases the software, contacts support, and our team confirms a critical bug that prevents the core CRM module from loading. Despite multiple attempts, our team cannot fix the issue within the 7-day window.

Outcome: Refund approved. A verified, unresolvable technical defect on our end that breaks core functionality is a valid reason for a refund.

7. Multiple orders and partial cancellations

Each order is treated as a separate, independent transaction. If you purchase multiple licenses (for example, for different domains or projects):

  • Each license is subject to its own refund eligibility based on the criteria in this policy.
  • Canceling one order while keeping another is considered a change of mind and is not eligible for a refund.
  • If support was provided for any order on your account, all associated orders may be considered final, as support resources were consumed on your behalf.

8. Subscription renewals and upgrades

If you have purchased a subscription-based license, annual renewal, or paid add-on/upgrade, the following applies:

  • Auto-renewal charges are non-refundable once the new renewal period has begun. It is your responsibility to cancel your subscription before the next billing cycle if you do not wish to continue.
  • Paid upgrades or add-ons are treated as separate purchases and are subject to the same 7-day refund policy outlined above.
  • Downgrade requests do not entitle you to a partial refund for the difference in price. You may downgrade at the end of your current billing period.
  • Cancellation of a subscription stops future billing but does not generate a refund for the current active period. You will retain access until the end of your paid term.

Renewal reminder: We recommend reviewing your subscription status regularly. If you do not wish to renew, cancel at least 48 hours before your renewal date to avoid being charged. Refund requests for renewal charges submitted after the new period begins will not be accepted.

9. Refund abuse prevention

We reserve the right to deny a refund if any of the following apply:

  • The product has been used extensively (e.g., data imported, users created, workflows configured).
  • The source code has been copied, modified, redistributed, or shared with third parties.
  • A chargeback or payment dispute is initiated with your bank or payment provider without first contacting our support team.
  • We detect fraudulent, deceptive, or abusive behavior associated with the purchase or refund request.
  • The customer has a history of purchasing and refunding digital products (serial refunding).

10. Chargebacks and cost recovery

Do not file a chargeback without contacting us first

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting our support team, we will dispute the chargeback with full documentation including proof of delivery, license activation records, support logs, and any communication history.

If a chargeback is filed and we successfully dispute it, or if the chargeback is determined to be fraudulent or unjustified, you may be held liable for:

  • Chargeback dispute fees charged to us by our payment processor (typically $15–$25 per dispute).
  • Administrative costs incurred in gathering evidence and responding to the dispute.
  • Any additional fees or penalties imposed on us by the payment provider as a result of the dispute.

Furthermore, filing a fraudulent or unjustified chargeback may result in:

  • Permanent blacklisting from all Task Session products and services.
  • Immediate deactivation of all licenses associated with your account.
  • Reporting to fraud prevention databases and services.
  • Pursuit of legal remedies to recover losses, where applicable.

We strongly encourage you to contact us at [email protected] before taking any action with your bank. We are committed to resolving disputes fairly and promptly.

11. Reseller and third-party purchases

If you purchased Task Session through a third party, reseller, marketplace, or any channel other than our official website (tasksession.com), the following applies:

  • Refund requests must be directed to the original point of purchase. Task Session is not responsible for processing refunds for transactions that did not occur through our website.
  • We have no access to payment or transaction records from third-party sellers and cannot verify or process refunds on their behalf.
  • Any refund policies offered by third-party resellers are their own and may differ from this policy. We are not bound by promises or guarantees made by unauthorized sellers.
  • If you are unsure whether your purchase was made through an authorized channel, contact us at [email protected] and we will help you verify.

Unauthorized resellers: Task Session does not guarantee the authenticity, licensing validity, or update eligibility of products purchased from unauthorized resellers. If your license key was obtained through an unauthorized channel, it may be deactivated without notice and without a refund.

12. EU / international customers: cooling-off period waiver

Under the European Union’s Consumer Rights Directive (and similar consumer protection laws in other jurisdictions), online purchases may be subject to a 14-day cooling-off period during which consumers can withdraw from a purchase without giving a reason.

However, this right does not apply to digital content that has been delivered with the consumer’s prior consent. By completing your purchase of Task Session, you:

  1. Expressly consent to the immediate delivery of the digital product (license key and download access).
  2. Acknowledge that the digital product will be made available to you immediately upon purchase.
  3. Waive your right to the 14-day cooling-off / withdrawal period, as permitted under Article 16(m) of the EU Consumer Rights Directive (Directive 2011/83/EU) and equivalent provisions in applicable local laws.

This waiver applies to all customers regardless of location. If your local laws provide consumer protections that cannot be waived, this policy will apply to the maximum extent permitted by law.

13. What happens if a refund is approved

If your refund is approved after meeting all the criteria above:

  1. Your license key will be permanently deactivated.
  2. Your access to software updates and support will be immediately revoked.
  3. You must remove the software from your server(s) within 48 hours.
  4. The refund will be processed to your original payment method.

Refund processing times depend on your bank or payment provider and are outside our control (typically 5-10 business days).

14. Partial refund and processing fees

If a refund is approved, please be aware that:

  • Payment processing fees (charged by Stripe, PayPal, or other payment providers) are non-refundable and will be deducted from your refund amount.
  • The refund amount will be the purchase price minus any applicable merchant/processing fees.

These fees are charged by third-party payment processors at the time of the original transaction and cannot be recovered by Task Session. By placing an order, you acknowledge and accept this deduction.

15. No guarantee of refund

Submitting a refund request does not guarantee approval. All refund requests are manually reviewed by our team on a case-by-case basis. Task Session reserves the right to approve or reject any refund request at its sole discretion based on the policies outlined in this document.

16. Your acknowledgment at purchase

By completing your purchase, you confirm and agree that:

  1. You understand Task Session is a self-hosted CRM software, not a WordPress plugin, cloud SaaS, or browser extension.
  2. You have reviewed the product features, system requirements, documentation, demos, and screenshots before purchasing.
  3. You understand that digital products are delivered immediately and all sales are generally final.
  4. You understand that accepting installation or configuration support from our team makes your purchase non-refundable.
  5. You expressly consent to immediate delivery and waive any applicable cooling-off or withdrawal rights.
  6. You understand that chargebacks filed without contacting support may result in cost recovery and account termination.
  7. You have read and agree to this refund policy in its entirety.

17. Policy modifications

Task Session reserves the right to update, modify, or replace this refund policy at any time without prior notice. Changes will be effective immediately upon posting to this page.

The refund policy in effect at the time of your purchase applies to your transaction. Future updates to this policy will not retroactively affect purchases made under a previous version.

We recommend reviewing this page periodically for any changes. The “Last updated” date at the top of this policy indicates when the most recent revisions were made.

18. How to request a refund

If you believe you meet the eligibility criteria above, submit your refund request by emailing:

[email protected]

Your email must include:

  • Your order number
  • The email address used during purchase
  • A detailed description of the technical issue
  • Any error messages, screenshots, or logs that support your claim
  • Confirmation that you have contacted support and the issue remains unresolved